Regular shipment, return & exchange policies
Shipping costs
Country regular shipping free shipment returns
Netherlands € 5.85 from € 50.00 free
Belgium € 5.85 from € 50.00 free
Germany € 5.85 from € 50.00 free
Luxembourg € 5.85 from € 50.00 free
Delivery in The Netherlands, Belgium, Luxembourg, and Germany generally takes 1-3 business days.
Country regular shipping free shipment returns
France € 10.00 from € 200.00 € 10.00
Austria € 10.00 from € 200.00 € 10.00
Switzerland € 10.00 from € 200.00 € 10.00
UK* € 10.00 from € 200.00 € 10.00
Rest of EEA € 15.00 from € 200.00 € 15.00
Delivery within the EEA and the UK* generally takes 3-7 business days.
* UK shipments and returns after December 2020 are affected by the Brexit which consequences for NoHaCa B.V. are unclear at the moment. All additional costs as a result of new legislation, border controls, etc. will be charged.
Returns
After receiving your order, you can return your articles within 30 days for any reason. The article(s) and the packaging must be complete, unused and undamaged. If not, nohaca has the right to charge the depreciation, any cleaning costs or the entire purchase amount.
If you received a wrong or damaged item(s) please state this as reason for your return and in addition send photographic proof that the product is wrong or damaged to sailors@nohaca.com together with your order number.
To return one or more item(s), please follow this link https://nohaca.shipping-portal.com/rp . Having trouble to generate a return label? Please contact us via sailors@nohaca.com or our social channels.
Your refund will be automatically deposited to your bank account within max. 30 days after returning the item(s) if you have opted for a refund in the return portal.
Exchanges
In the first 30 days after delivery the item(s) may be exchanged for the same item with another size or color for example. Please go to https://nohaca.shipping-portal.com/rp to return the item and choose exchange as payment method and state the reason for the exchange. Having trouble to generate a return label? Please contact us via sailors@nohaca.com or our social channels.
Membership shipment, return & exchange policies
Shipment & back shipment
All memberships include free shipment & back shipment* for the article(s) twice a year (two times free delivery and two time free back shipment*) for The Netherlands, Belgium, Luxembourg and Germany. When exceeding the shipment & back shipment* frequency full fees are charged, see shipping costs for the fees.
For other regions within the European Economic Area (EEA) and the UK all memberships include shipment & back shipment* for the product twice a year for a flat fee (two times delivery and two times back shipment*). When exceeding the shipment & back shipment* frequency the excess fee is charged, see shipping costs for the fees.
At this moment we do not offer subscriptions outside the European Economic Area and the UK.
Shipping costs
Country Delivery Back shipment* Excess fee
Netherlands FREE FREE € 10.00
Belgium FREE FREE € 10.00
Germany FREE FREE € 10.00
Luxembourg FREE FREE € 10.00
Delivery in The Netherlands, Belgium, Luxembourg, and Germany generally takes 1-3 business days.
Country Delivery Back shipment* Excess fee
France € 10.00 € 10.00 € 20.00
Austria € 10.00 € 10.00 € 20.00
Switzerland € 10.00 € 10.00 € 20.00
UK** € 10.00 € 10.00 € 20.00
Rest of EEA € 15.00 € 15.00 € 30.00
Delivery within the EEA and the UK** generally takes 3-7 business days.
* Back shipments are shipments initiated by nohaca or the customer for servicing of your item(s). A shipping label which can be used for the back shipment will be e-mailed to the e-mailadress linked to your account. You can use the original shipping box for the back shipment. Normally 1 back shipment for each year is required.
** UK shipments and returns after December 2020 are affected by the Brexit which consequences for NoHaCa B.V. are unclear at the moment. All additional costs as a result of new legislation, border controls, etc. will be charged.
Returns
After receiving your order, you can return your articles within 30 days for any reason. The article(s) and the packaging must be complete, unused and undamaged. If not, nohaca has the right to charge the depreciation, any cleaning costs or the entire purchase amount.
If you received a wrong or damaged item(s) please state this as reason for your return and in addition send photographic proof that the product is wrong or damaged to sailors@nohaca.com together with your order number.
To return one or more item(s), please follow this link https://nohaca.shipping-portal.com/rp . Having trouble to generate a return label? Please contact us via sailors@nohaca.com or our social channels.
Your refund will be automatically deposited to your bank account within max. 30 days after returning the item(s) if you have opted for a refund in the return portal.
Exchanges
In the first 30 days after delivery the item(s) may be exchanged for the same item with another size or color. Please go to https://nohaca.shipping-portal.com/rp to return the item and choose exchange as payment method and state the reason for the exchange. Having trouble to generate a return label? Please contact us via sailors@nohaca.com or our social channels.
It is possible to change the size or color of the item(s) in your subscription free of charge when your item is swapped for servicing. Please contact us via sailors@nohaca.com or our social channels and we will arrange the change with the upcoming servicing. 2