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Terms & policy

Shipment, return, and exchanges

Shipment & returnscosts

We only ship within the European Union (EU). 

Belgium, Germany, Luxembourg, and The Netherlands

  • Shipment costs starting from € 4,95
  • Free shipping on orders over € 25,00
  • Free returnshipment

Delivery of your order within Belgium, Germany, Luxembourg, and The Netherlands usually takes 1 – 3 working days (Monday –  Friday)

Rest of the EU

  • Shipment costs starting from € 15,00
  • Free shipping on orders over € 200,00
  • Costs for returns are for the costumer

Delivery within the rest of the EU usually takes 3 -7 working days (Monday –  Friday)

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Returns & exchanges

After the delivery of your order, you can return or exchanges the ordered items for any reason within 30 days. The items and any packaging should be complete, unused, and without damage. When this isn’t the case we reserve the right to charge the costs associated with repair, cleaning, and replacement among others.

 

For detailed instructions for returning or exchanging please see the information below.

Did Budbee delivered your order? Apply for a return with the Budbee app or trackinglink. Applied for a return? Please package the items carefully in fitting and closed packaging. Al you need to do now is wait for Budbee to pickup your return.

 

When you want to exchange the item, received a wrong or damaged item, you encounter issues with applying for a return, please contact us via our socials channels or sailors@nohaca.com. Without a message from you or us you may expect your refund within 30 days on your account.

Did an other shipping company than Budbee delivered your order? Follow https://nohaca.shipping-portal.com/rp and apply for a return with your zip code combined with your track & trace or order number, and follow the instructions in the return portal.

Select the items you want to return and please select the reason for the return or exchange. Like wrong delivery, wrong size or color preference. When you encounter issues with applying for a return, please contact us via our socials channels or sailors@nohaca.com. Without a message from you or us you may expect your refund within 30 days on your account.

general

Unfortunately it isn’t possible to fit the gear before your order. Please make sure to apply the size quiz by find my size before ordering. If you still are not happy with the size you ordered you can exchange for a different size or color within 30 days of delivery of your order.

We accept payment via iDeal, Bancontact, Giropay, SOFORT, PayPal and most creditcards.

hoe werkt een gear swap?

Je kan een gear swap aanvragen als het zeilpak beschadigd is of niet meer werkt zoals je mag verwachten.

Je kan een gear swap aanvragen via Whatsapp, Facebook messenger, per e-mail, via de webchat of contactformulier. Zorg ervoor dat je het ordernummer bij de hand hebt en maak een foto van de beschadiging hebt.

Na het goedkeuren van je aangevraagde gear swap duurt het 1 werkdag voordat je swap word verzonden plus de normale verzendtijd.

Bij het aanmaken van een gear swap maken wij meteen retour aan. De verder retour instructies ontvang je per e-mail.

Nee gear swaps zijn inbegrepen in je lidmaatschap. In het geval van verkeerd gebruik of misbruik kunnen wel reparatie of vervangingskosten in rekening worden gebracht.

sustainability

Polyamide fabrics are made of strings from polyamide monomers (extracted from crude oil). By using recycled polyamide we lower the demand and use of crude oil. Recycled polyamide is a fabric made from “waste”. This can be discarded fishnets, rugs, fabrics trimmings, and other sources of “waste”.

 

The best know polyamide fabric is nylon, which we use for our apparel. Polyamide is a completely synthetic fabric, and is often used in the clothing industry for it’s elasticity & smoothness. Nylon originally was developed as an affordable alternative for silk, as it was to expensive to produce.

“The intent of 1% for the Planet is to help fund these diverse environmental organizations so that collectively they can be a more powerful source in solving the world’s problems.”

— YVON CHOUINARD IN HIS BOOK “LET MY PEOPLE GO SURFING”

As a 1% for the Planet business member nohaca supports environmental efforts by donating 1% of her gross sales.

 

On of the organizations we support is the Plastic Soup Foundation here by fighting against plastic pollution all over the world.

 

Read more on the 1% for the Planet website

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